| 1. |
What
happens after I place an order? |
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When your order is placed on the web site, you will see a "Thank
You" page, which will have an online order confirmation
number on it. This is a confirmation that your order has been
successfully placed. Your order is then sent over a secure connection
to Kee Wah Bakery Online Shop. Your order will then be processed
immediately. Both you and the Recipient (Pick Up person) will
receive an email confirmation.If there are any problems with
your order, one of our customer services associates will contact
you by phone or by email within 24 hours. |
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| 2. |
What
if I don't see a "Thank You" page after I place an
order? |
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After
you place an order, if there is no "Thank You" page
appearing on your screen, please contact us at webmaster@keewah.us
. Someone will return your email within 24 hours. |
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| 3. |
What
if I don't receive an order confirmation via e-mail? |
| |
Both
the "Buyer" and "Recipient" will receive
an order confirmation message via e-mail shortly after Kee Wah
Bakery Online Shop receives the order. If either Buyer or Recipient
do not receive this message within 24 hours of placing the order,
here might be a delay on the Web due to traffic. If this happens,
please feel free to contact us at customerservice@keewah.us
to ensure that your order is being processed. One of our representatives
will return your inquiry within 24 hours.
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| 4. |
Is it safe to use my credit card online? |
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We
never send personal information, such as your credit card number,
over the network in a way that is readable to anyone but us.
We encrypt your information and send it over the Internet using
SSL (secure socket layer) technology. When your browser is in
secure mode, you will notice a blue bar at the top of the browser
window and an unbroken key or lock icon at the bottom left corner
of the window. |
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| 5. |
Can
I cancel my order? |
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For
cake orders, to cancel your order, you have to notify us AT
LEAST 3 HOURS before the scheduled pick-up time. To do so, please
contact our ordering department immediately at orders@keewah.us
or call 1-626-281-2680 |
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| 6. |
Which credit cards are accepted? |
| |
At
the present time, Kee Wah Bakery Online Store can only accept
American Express, MasterCard and Visa, sorry for any inconvenience. |
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| 7. |
What
are the Payment Terms? |
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All
payments will be settled in US Dollars by American Express,
Visa or Mastercard. We are unable to accept cash, checks, gift
certificates and other credit cards at the Kee Wah Bakery Online
Shop. We will charge your credit card when your order is accepted
by us.
Payment is subject to the approval of the financial institution
issuing the credit card and Kee Wah Bakery Online Shop shall
not be liable in any way if the financial institution refuses
to accept or honor the credit card for any reason.
You are not entitled to withhold any payments for any reasons.
Any deficiencies in the merchandise will be corrected in accordance
with our Return & Exchange Policy.
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| 8. |
Can
I use Kee Wah Gift Certificates / Wedding Coupons online towards
my purchase? |
| |
Sorry,
currently we are unable to accept any Kee Wah Gift Certificates
/ Wedding Coupons through our "E-Cake
Service". However, we do accept them through our "Shopping
Mall". For details on how to use Kee Wah Gift Certificates
/ Wedding Coupons online through our Shopping Mall, please click
here. |
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| 9. |
When can the Recipient (Pick Up person) pick up the fresh cream cake
order? |
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In
order to assure our fine quality, our deadline for Next Day pick up
is 5:00 pm everyday; or you may choose any other day. For best quality,
we freshly prepare your order every morning. |
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| 10 |
Where can I pick up my fresh cream cake order? |
| |
Currently
order can be picked up at one of our three(3) locations in the Los
Angeles Metro Area (don’t forget to bring along your email order
confirmation):
Monterey Park Main Branch 729 West Garvey Avenue, Monterey Park, CA
91754
(626) 281-2680
San Gabriel Branch 150 West Valley Blvd., San Gabriel, CA 91776
(626) 280-2515
Roland Heights Branch 18912-B East Gale Avenue, Rowland Heights, CA
91748
(626) 913-1881 |
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| 11. |
Can I purchase the cake as a Gift for someone? |
| |
Yes.
Our Cake Order Service is designed to provide a chance for your beloved
ones who are living in the Los Angeles metro area to receive this
special "Gift" from you. You just need to go to our "Cake
Order Page" , choose the Cake Style and follow the instructions
on the form to check out. Both the "Buyer" and the "Recipient"
will be confirmed and notified with such order via Email. You may
designate anyone in the area to pick up your order. "Recipient"
will need to bring along the email order confirmation. IMPORTANT:
"Buyer" has the responsibility to notify the "recipient"
or "pick-up person" for such order. Kee Wah Bakery Online
Store will not hold responsible or refund for any unpicked-up orders. |
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| 12 |
Is there any Sales Tax? |
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No.
There is no Sales Tax required by the California State Government
at Kee Wah Bakery Online Store. |
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13 |
How long can I keep my cake after receipt of the order? |
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Please
keep in mind that this is a "Fresh Cream Cake" that we make
freshly upon receipt of your order. Nevertheless, for best quality,
we recommend to consume within three(3) days upon receipt and REFRIGERATION
IS MANDATORY. For further information, you may contact us at customerservice@keewah.us.
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| 14. |
What are the Return and Exchange Policies? |
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No
returns or exchanges are accepted for Fresh Cream Cake orders since
they are special order products. Please contact us at customerservice@keewah.us
for further questions. |
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| 15. |
What is your Privacy Policy? |
| |
How do we use the information collected
In order to process your order efficiently, we collect the following information: name, billing and shipping address, e-mail address, phone number, credit card information and IP address. Keewah.us uses the information to better understand your needs, provide you with better service, to help you complete a transaction, to respond to you, and to update you on services and benefits.
Information Sharing
Keewah.us do not give, sell, rent, or lease your personally identifiable information to any other party, except to those of our employees and agents who we rely on to handle this information on our behalf, i.e., for the purpose of fulfilling an order transaction.
Links to other websites
Keewah.us may contain hyperlinks to other sites. Those other websites are not under any of our control and have their own privacy. You should review those policies when visiting such websites. The links to those websites, if any, are provided solely for convenience and information purposes. Keewah.us has no obligation to provide those linked websites.
Prices are subject to change without notice. |
